Emergency call center workers say their centers are understaffed, struggling to fill vacancies and plagued by worker burnout, according to a national survey.
Emergency call center workers say their centers are understaffed, struggling to fill vacancies and plagued by worker burnout, according to a national survey released Tuesday.
Nationwide staffing shortages that in many cases mirror the shortages in police departments and law enforcement agencies have led to longer wait times or trouble reaching operators at centers around the country, according to experts. The survey was released at an online national conference of 911 leaders to discuss possible solutions to the staffing crisis and other issues faced by emergency response centers.
The group has also been advocating for a bill that would spend $15 billion equipping centers across the country with newer technology that Fontes and others said would address some of the other issues 911 workers noted in the survey.
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