7 On Your Side saves family's Green Day tickets after hacker stole them

Ticketmaster News

7 On Your Side saves family's Green Day tickets after hacker stole them
HackerGreen Day7 On Your Side
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A Westchester family waited months for a concert only to have their show passes hacked right out of their ticket app.

Monday, August 26, 2024 11:04AMBut days before the concert, they had no ticket and no refunds, so they asked Nina Pineda and 7 On Your Side for help.The twist is, that Ticketmaster was part of a big breach a few months ago, so that made customers wonder is that why getting help, led to nothing but roadblocks.A lover of Green Day since middle school, Cunningham was finally going to see her favorite band live for the first time. She splurged more than $1,100 on four tickets at CitiField.

"It says your tickets have been claimed by 'and SF.' Is that even a real name? That was what I was saying, it's not even a real name," she said. Fake name, true crime, a cybercriminal group claimed it stole the personal info of 500 million Ticketmaster customers. The company sent out letters in July warning of the breach which it said happened between April and May telling users to monitor their accounts and offering free credit monitoring.

The Cunninghams didn't know if the hack played a part, but when she and her family tried to get help for their missing tickets, they got none.To their surprise, they could see their stolen tickets for sale. Section 123 seat 912 row 1 was for sale on Ticketmaster!7 On Your Side contacted the nation's largest ticket seller and 90 minutes later, her boulevard of broken dreams did a U-turn. Ticketmaster salvaged the stolen tickets just in time.

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Hacker Green Day 7 On Your Side Tickets Stolen Theft Online Retailer Hacking Concert Tickets Nina Pineda 15231326

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