An 83-year-old woman was murdered after a service call.
from the family of Betty Jo McClain Thomas, an 83-year-old woman who was stabbed to death by one of its employees in December 2019. The $7 billion is in addition to $375 million in compensatory damages the jury assigned in June.
While assigning the $7 billion in exemplary damages for gross negligence, jurors decided that Charter tried to compel the case into arbitration using forged documents from Spectrum, its internet service provider. Charter tried to compel arbitration using a terms of service document they claimed Thomas had agreed to while signing up for service, which was supposedly pulled from its database.
While the documents were supposed to represent evidence taken from Charter’s live database, they showed an address indicating that the file was actually stored on someone’s personal computer. At the very bottom, it shows the file address, which reads “localhost:62220/VewContracts.aspx.”
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