Walnut creek resident Jodi Hayes says the 35 fraudulent authorized users had the power to charge up to $19,000 on her card or get $950 cash back.
A Walnut Creek woman says Chase bank allowed 35 people to be fraudulently added as authorized users to her credit card without her knowledge.A Walnut Creek woman says Chase bank allowed dozens of people to be added as authorized users to her credit card without her knowledge or approval. Thirty-five credit cards in other people's names showed up in her mail. Frustrated by the bank's response, she called 7 On Your Side.
Hayes says Chase also put her in touch with the fraud department, which she says called her back when she returned home. In an emailed statement to 7 On Your Side Investigates, a Chase spokesperson wrote, "We monitor customer accounts for suspicious activity and promptly contact them if something unusual is detected. In this instance, our vigilant customer alerted us first. We closed the unauthorized cards, issued a new account and card, and apologized for the inconvenience caused during her vacation.
"Search warrants, surveillance, grand jury subpoenas, those are all tools that we use to investigate fraud schemes big and small," said Norfleet."Not enough credit history," said Hayes."All of these names are the same as some of the people on the credit cards they sent. A lot of repeated names. Brittany Jackson like four times," said Hayes.
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