Successful CIOs, CTOs & executives from Forbes Technology Council offer firsthand insights on tech & business.
As a business grows and evolves, it’s highly likely that the technology powering it will become obsolete or no longer sufficient for its needs. The challenge is knowing when that moment comes and how to make needed changes and upgrades that enhance and simplify users’ work, not slow them down or frustrate them.
You should be tracking the end of service life for your software and hardware. Raising a red flag for not being compliant will keep legacy tech in the forefront of stakeholders’ minds. Obviously, you need to establish EOSL processes, reporting and review cadences to ensure the issue is properly visible to application owners, leadership, business owners and, especially, the security team. -
Legacy technology is technical debt that creates invisible inefficiencies for people and processes, and it can be quite costly. As systems come to the end of life or service, an increasing set of cybersecurity vulnerabilities will likely emerge, adding operational and reputational risk for your business. Prioritize your cyber risk, followed by business impact needs, when you begin to invest. -
Prioritize user feedback and involve end users in the modernization process. Conduct user research to understand their pain points. An iterative approach ensures that the modernization efforts align with user expectations and provides a seamless transition from legacy systems to new technology. It also helps in identifying areas that genuinely require improvement and yields higher adoption rates.
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