Mark Travers, Ph.D., is an American psychologist with degrees from Cornell University and the University of Colorado Boulder. He is the lead psychologist at Awake Therapy, a telehealth company that provides video and telephone psychotherapy, counseling, and coaching to individuals in over 40 countries worldwide.
In the workplace, we often do whatever it takes to be seen as likable and competent. This kind of schmoozing—known to psychologists as “impression-management tactics”—can take many forms, such as:Feigning cluelessness, in order to receive sympathy, flattery is one of the most common tactics we use. However, the study also revealed that flattery, when responded to, can lead to a host of problems for the person on the receiving end—especially if they’re in a leadership position.
When someone hears a compliment, it boosts their mood and self-image—making them more inclined to respond positively to the flatterer. This pleasant exchange creates a favorable impression, which in turn makes the recipient more likely to form a connection with the person offering the praise. In the long run, this can slowly erode the integrity and effectiveness of the organization and its employees. Workers might become disillusioned and disengaged, and the overall productivity and cohesiveness of the team could suffer. Therefore, it’s crucial to strike a balance and ensure that compliments are given sincerely and sparingly to avoid these potential pitfalls.
Self-Promotion Flattery Self-Esteem Impression-Management Tactics Sycophancy Self-Awareness Positive Workplace Gossip Mark Travers Online Therapy
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