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Line Support Engineer sought by a dynamic Internet Service & Network Specialist. You will provide a single point of contact for customers to obtain support, be this via a customer dedicated Service Desk or the Shared Service Desks. The ideal candidate must have Matric/Grade 12, an IT-related tertiary qualification & be A+ and N+/MCSE Certified.
Process support- or information-requests from various sources for the purpose of providing resolution to the customer in respect of incidents and service requests logged. Ensure that a Problem Ticket is logged in the event of repeated incidents and attached all related incidents to the Problem ticket.Perform research and continued effort towards education for the purpose of improving knowledge and experience-levels in the products/systems supported by the company.
Create the initial record for and accurately capture any reported incident, service request- or information-request in the call-logging system.
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