SINGAPORE - Guest relations executive Syahidah Hamzah is used to seeing the odd cat or dog spending the weekend at the InterContinental Hotel in Bugis, which launched pet-friendly staycation packages last year.. Read more at straitstimes.com.
SINGAPORE - Guest relations executive Syahidah Hamzah is used to seeing the odd cat or dog spending the weekend at the InterContinental Hotel in Bugis, which launched pet-friendly staycation packages last year.
The property is just one of more than 80 hotels here housing various groups affected by the coronavirus pandemic, including those on SHN, healthcare and front-line staff, and Malaysian workers impacted by the movement control order. Figures from the Singapore Tourism Board revealed that hotels' average occupancy rate fell from 87 per cent last year to about 40 per cent in March and April.
Last month, it also housed nursing-home staff in order to reduce community exposure during the circuit breaker period. The Government footed the bill for accommodation and meals for these staff at a similar rate. Meanwhile, Singapore hotelier Far East Hospitality - which has 23 hotels and serviced residences here - has been hosting foreign workers who are waiting for Covid-19 test results or who have recovered, Malaysians working in Singapore and those on SHN at several of its properties here since March. It did not reveal which properties these were.Executive housekeeper George Ng, who heads the housekeeping department at a FEH property, says some in his team were worried about catching the virus.
Ms Samantha Seah, who heads a command operations centre that secures and manages hotel rooms for those serving SHN, says hotels have had to incorporate a slew of new measures, including safe distancing during check-in, providing cleaning supplies and even making sure guests do not leave their rooms. They also sent guests QR codes to watch livestreamed religious services in various languages from a church and mosque.
"We tried to foster a sense of community and camaraderie among our guests, some of who have forged friendships over their time spent on their respective room balconies," says general manager Gavin Weightman. Besides promotions such as 50 per cent off the second pizza from in-house Italian restaurant Prego, the hotel also offers recipe kits for dishes such as chicken tikka and tilapia fish curry . Close to 250 kits have been sold since their launch in April.
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